Warranty & Return Policy for all Outdoor Replacement Cushions and Umbrellas

At Outdoor Rooms Direct, our policy is to provide you with an easy-to-use service. If you find that your order is damaged, we will gladly fix the problem. This policy covers not only cushions, but that of all of the items sold on this web site.

When an order is received and you would like to alter or make changes on the existing products that were not on the original order, there will be a charge for further services after evaluation.

Because each product is custom made, all orders placed are final and will be made exactly as ordered according to the email confirmation that you receive.

We cannot take returns for cushions that do not fit unless it is a mistake on our end. Please be certain that the cushions that you are ordering will fit your furniture. Please note that cushions are made within the half inch variance.

We are unable to accept cushions, umbrella and all other item returns due to color or pattern dislike. We make every effort to allow web site visitors the ability to view fabrics prior to purchase. Fabric samples are also available upon request prior to shipping. Since cushions are custom made, it is not possible to accept returns for this reason. Your cooperation is appreciated. It is recommended that you request fabric samples before ordering.

No cancellation of orders will be honored after 3 business days of order submission.

If there is a problem with an order, please contact us and we will respond to your request as soon as possible.

If choosing a close-out fabric, please note that quantities on the fabric are limited. If repairing or alterations are needed, there may be a chance that there will be no fabric for this. Because of the fabric issue, close-out fabrics are not covered in the warranty.

Helpful Tips :
- Do not machine wash your cushions and/or fabrics
- Close umbrellas when high winds are present
- Use caution when opening boxes with knife
- Choose the best fabric for your climate
- Be certain that the cushions will fit your furniture
- Cushions are water resistant, not water proof

Warranty Information

Outdoor Rooms Direct warrants quality and craftsmanship of cushions and umbrellas for a period of one 6 months from the original invoice date. This warranty is limited to normal use and proper care by the purchaser. It does not include commercial use or normal fading of fabrics. Printed acrylics and printed polyester fabrics are not warranted against fading.

Outdoor Rooms Direct is not liable if the customer fails to use proper cleaning techniques in caring for and maintaining fabrics. For proper cleaning instructions, please refer to the instructions sent with your order or see them here.

Warranty is void if failure of the cushion or umbrella is caused by acts of nature, accident, neglect, abuse and/or failure to take reasonable care of the product. All measurements and specifications are approximate.

All products are not warranted against nature and weather. For best results, do not use umbrellas in windy conditions, and always close or remove them from tables when not in use. A bolt down deck or base should be used in conjunction with dining tables to stabilize umbrellas. Do not use umbrellas as free standing items unless properly supported. All items should be cared for properly such as proper cleaning and off-season storage.

By purchasing any item on this web site, it is assumed that you have read and understood all of our policies.

Warranty and Return Policy for Fireplaces & Accessories

Ninety-Day Warranty: OutdoorRoomsDirect.com warrants Real Flame® vent-less fireplaces and accessories to be free from defects in parts and workmanship under normal use and service for a period of 90 days from date of shipment. In the event of such defect in parts or workmanship, OutdoorRoomsDirect.com will, at its option, replace the defective product or refund the purchase price to the extent of the defective product’s replacement cost. The foregoing is the exclusive remedy and OutdoorRoomsDirect.com disclaims all other warranties, including any implied warranty of merchantability or fitness for a particular purpose. In addition, OutdoorRoomsDirect.com will not be responsible for consequential damages in excess of the purchase price of the product on which such liability is based.

Replacement Parts: Replacement parts are available for most units. Occasionally, parts may arrive damaged due to mishandling during shipping. If you are in need of a replacement part, please contact OutdoorRoomsDirect.com at 1-800-428-1637 with the fireplace model number and part number needed.

Returns: Please inspect all items immediately after receiving. We hope you will be completely happy with your purchase. If you find within 15 days of receipt of your product that you do not wish to keep it, you may return it unused by contacting OutdoorRoomsDirect.com at 1-800-428-1637. Shipping charges are not refundable unless the return is a result of our error. Return freight charges are the responsibility of the buyer. Items must be returned in their original packaging. All returns must be authorized. Product that has been used may not be returned. A 15% restocking fee will be assessed on returned merchandise to compensate for repackaging, warehousing and administrative labor. For specific questions relating to returns or warranty, please contact OutdoorRooomsDirect.com toll-free at 1-800-428-1637.

Warranty and Return Policy for Outdoor Art

There is a 2-year manufacturer's warranty on all outdoor art by West of the Winds Design. This is a guaranteed against fading, peeling and corrosion. Framework is guaranteed against breakage when installed with manufacturer's hanging system up to 50 mph winds.

There is a 10% restocking fee for any returns.  Please contact OutdoorRoomsDirect.com for questions relating to returns or warranty.

Warranty and Return Policy for Outdoor Patio Covers

There is a 2-year manufacturer's warranty on all Outdoor Patio Covers by Budge Industries which covers defects in material and workmanship.

Any returns must be in the original packaging and resalable.  Customers are responsible for all shipping charges to and from and a 10% restocking fee (no refund for shipping charges).

Any changes to the original order must be received 24 hours from the date of the original order.

Please contact OutdoorRoomsDirect.com for questions relating to returns or warranty.

Warranty and Return Policy for O-Grill's and O-Bag's

There is a 1-year manufacturer's warranty on the O-Grill's and O-Bag's which covers defects in material and workmanship.  Normal wear and tear not covered.

Any returns must be in the original packaging and resalable.  Customers are responsible for all shipping charges to and from and there is a 10% restocking fee (no refunds for shipping charges).

Any changes to the original order must be received 24 hours from the date of the original order.  Please contact OutdoorRoomsDirect.com for questions relating to returns or warranty.

Warranty and Return Policy for Artificial Christmas Trees, Wreaths and Greenery  

Any returns on your Artificial Christmas Tree must be made within 2 weeks of receipt but no later than December 21. All returns are at the customer's expense and must be in good condition in the original box. There is a 10% restocking charge on all returns.

There is no warranty on the Artificial Christmas Trees, Wreaths or Greenery since we have no way to be sure how the products are stored when not in use.

Any changes to the original order must be received 24 hours from the date of the original order.  Please contact OutdoorRoomsDirect.com for questions relating to returns or warranty.