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Return Policy/ Terms & Conditions:
At Outdoor Rooms Direct, our policy is to provide you with an easy-to-use service. If you find that your order is damaged, we will gladly fix the problem. This policy covers not only cushions, but that of all of the items sold on this web site.
When an order is received and you would like to alter or make changes on the existing products that was not on the original order, there will be a charge for further services after evaluation.
Because each product is custom made, all orders placed are final and will be made exactly as ordered according to the email confirmation that you receive.
We cannot take returns for cushions that do not fit unless it is a mistake on our end. Please be certain that the cushions that you are ordering will fit your furniture.
Please note that cushions are made within the half inch.
We are unable to accept cushions, umbrella and all other item returns due to color or pattern dislike. We make every effort to allow web site visitors the ability to view fabrics prior to purchase. Fabric samples are also available upon request prior to shipping. Since cushions are custom made, it is not possible to accept returns for this reason. Your cooperation is appreciated. It is recommended that you request fabric samples before ordering.
No cancellation of orders will be honored after 3 business days of order submission.
If there is a problem with an order, please contact us and we will respond to your request as soon as possible.
If choosing a close-out fabric, please note that quantities on the fabric are limited. If repairing or alterations are needed, there may be a chance that there will be no fabric for this. Because of the fabric issue, close-out fabrics are not covered in the warranty.
Helpful Tips :
- Do not machine wash your cushions and/or fabrics
- Close umbrellas when high winds are present
- Use caution when opening boxes with knife
- Choose the best fabric for your climate
- Be certain that the cushions will fit your furniture
- Cushions are water resistant, not water proof
Warranty Information
Outdoor Rooms Direct warrants quality and craftsmanship of cushions and umbrellas for a period of one 6 months from the original invoice date. This warranty is limited to normal use and proper care by the purchaser. It does not include commercial use or normal fading of fabrics. Printed acrylics and printed polyester fabrics are not warranted against fading.
Outdoor Rooms Direct is not liable if the customer fails to use proper cleaning techniques in caring for and maintaining fabrics. For proper cleaning instructions, please refer to the instructions sent with your order or see them here.
Warranty is void if failure of the cushion or umbrella is caused by acts of nature, accident, neglect, abuse and/or failure to take reasonable care of the product. All measurements and specifications are approximate.
All products are not warranted against nature and weather. For best results, do not use umbrellas in windy conditions, and always close or remove them from tables when not in use. A bolt down deck or base should be used in conjunction with dining tables to stabilize umbrellas. Do not use umbrellas as free standing items unless properly supported. All items should be cared for properly such as proper cleaning and off-season storage.
By purchasing any item on this web site, it is assumed that you have read and understood all of our policies.
Warranty and Return Policy for Cast Aluminum Furntire by Meadow Decor:
Aluminum furniture:
Five (5) years on the finish
Five (5) years on the structural portion
Cast Iron and Wrought Iron:
Three (3) years on the finish
Seven (7) years on the structural portion
Our Limited Warranty is extended to the original purchaser of the product and is effective from the original date of purchase. This policy covers product with normal residential use. This policy does not cover products that were improperly assembled or those in which parts have been substituted.
What is not covered on Furniture: Acts of nature, commercial use, normal ware and tare, chipping, fading, exposure to harsh chemicals, solvents, abuse, freeze damage, glass breakage, rusting on iron material or failure to take reasonable care of the furniture. In view of special process of workmanship, hand applied finishes is not icluded in this warranty. In addition, this warranty does not cover cast iron rusting, rocker and swivel mechanisms, glass or leg levelers.
A change and/or alteration in manufacture are beyond the control of OutdoorRoomsDirect.com.
Granite Table Tops: Granite table tops are warranted for a period of one (1) year from the date of original purchase. This limited warranty covers the workmanship and structual integrity of the top.
Receiving Shipments from Freight carriers: Customers must be home to inspect and sign for delivery for the shipments of furniture or other large items that are shipped via a freight company. Please look over your shipment carefully and note any damage on the Bill of Lading or don't accept shipment if it is damaged. If an order has been left without your signature, please contact OutdoorRoomsDirect.com immediately at 1-800-428-1637.
On the Bill of Lading for every shipment received--please write: PENDING FURTHER INSPECTION. Thank you for you assistance in making sure your items are received in the same manner they left the plant.
Warranty and Return Policy for Fireplaces & Accessories
Ninety-Day Warranty: OutdoorRoomsDirect.com warrants Real Flame® vent-less fireplaces and accessories to be free from defects in parts and workmanship under normal use and service for a period of 90 days from date of shipment. In the event of such defect in parts or workmanship, OutdoorRoomsDirect.com will, at its option, replace the defective product or refund the purchase price to the extent of the defective product’s replacement cost. The foregoing is the exclusive remedy and OutdoorRoomsDirect.com disclaims all other warranties, including any implied warranty of merchantability or fitness for a particular purpose. In addition, OutdoorRoomsDirect.com will not be responsible for consequential damages in excess of the purchase price of the product on which such liability is based.
Replacement Parts: Replacement parts are available for most units. Occasionally, parts may arrive damaged due to mishandling during shipping. If you are in need of a replacement part, please contact OutdoorRoomsDirect.com at 1-800-428-1637 with the fireplace model number and part number needed.
Returns: Please inspect all items immediately after receiving. We hope you will be completely happy with your purchase. If you find within 15 days of receipt of your product that you do not wish to keep it, you may return it unused by contacting OutdoorRoomsDirect.com at 1-800-428-1637. Shipping charges are not refundable unless the return is a result of our error. Return freight charges are the responsibility of the buyer. Items must be returned in their original packaging. All returns must be authorized. Product that has been used may not be returned. A 15% restocking fee will be assessed on returned merchandise to compensate for repackaging, warehousing and administrative labor. For specific questions relating to returns or warranty, please contact OutdoorRooomsDirect.com toll-free at 1-800-428-1637.
Warranty and Return Policy for Outdoor Art by West of the Winds Designs
There is a 2-year manufacturer's warranty on all outdoor art by West of the Winds Design. This is a guaranteed against fading, peeling and corrosion. Framework is guaranteed against breakage when installed with manufacturer's hanging system up to 50 mph winds.
There is a 10% restocking fee for any returns. Please contact OutdoorRoomsDirect.com for questions relating to returns or warranty.
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