|
Warranty & Return Policy for all Outdoor Replacement Cushions, Pillow and Umbrellas
At Outdoor Rooms Direct our policy is to provide you with an easy-to-use service. If you find that your order is damaged or not the size as described on our website, we will gladly fix the problem.
Because each product is made-to-order, all orders placed are final and will be made exactly as ordered according to the email confirmation that you receive and the descrption on our site.
We cannot take returns for cushions that do not fit unless it is a mistake on our end. If your cushion is not the size as described, we will remake it but there are no returns or refunds. Please be certain that the cushions that you are ordering will fit your furniture.
Please note that cushions are made within the half inch variance.
We are unable to accept cushions, umbrella and all other item returns due to color or pattern dislike. We make every effort to allow web site visitors the ability to view fabrics prior to purchase. Fabric samples are also available upon request prior to shipping. Since cushions are custom made, it is not possible to accept returns for this reason. Your cooperation is appreciated. It is recommended that you request fabric samples before ordering.
No cancellation of orders will be honored after 3 business days of order submission.
If there is a problem with an order, please contact us and we will respond to your request as soon as possible.
Helpful Tips :
- Do not machine wash your cushions and/or fabrics
- Close umbrellas when high winds are present
- Use caution when opening boxes with knife
- Choose the best fabric for your climate
- Be certain that the cushions will fit your furniture
- Cushions are water resistant, not water proof
Warranty Information
Outdoor Rooms Direct warrants quality and craftsmanship of cushions and umbrellas for a period of one 6 months from the original invoice date. This warranty is limited to normal use and proper care by the purchaser. It does not include commercial use or normal fading of fabrics. Printed acrylics and printed polyester fabrics are not warranted against fading.
Outdoor Rooms Direct is not liable if the customer fails to use proper cleaning techniques in caring for and maintaining fabrics. For proper cleaning instructions, please refer to the instructions sent with your order or see them here.
Warranty is void if failure of the cushion or umbrella is caused by acts of nature, accident, neglect, abuse and/or failure to take reasonable care of the product. All measurements and specifications are approximate.
All products are not warranted against nature and weather. For best results, do not use umbrellas in windy conditions, and always close or remove them from tables when not in use. A bolt down deck or base should be used in conjunction with dining tables to stabilize umbrellas. Do not use umbrellas as free standing items unless properly supported. All items should be cared for properly such as proper cleaning and off-season storage.
By purchasing any item on this web site, it is assumed that you have read and understood all of our policies.
Warranty and Return Policy for Alpine Products--Fountains, Statuaries and Birdfeeders
All merchandise is not returnable for credit or exchange without permission from our office prior to actual return. There is a one-year warranty on all products unless otherwise noted.
After prior approval, any returns must be in the original packaging and resellable.
Return merchandise is subject to a 25% restocking fee and customer is responsible freight charge.
All factory defects must be notified to us within 10 days of the invoice date.
Any claims made after the 10th day will not be considered as a legitimate claim.
All factory defects must be notified to us within 10 days of the invoice date. Any claims made after the 10th day will not be considered as a legitimate claim.
Warranty and Return Policy for Fireplaces & Accessories
Ninety-Day Warranty: OutdoorRoomsDirect.com warrants Real Flame® vent-less fireplaces and accessories to be free from defects in parts and workmanship under normal use and service for a period of 90 days from date of shipment. In the event of such defect in parts or workmanship, OutdoorRoomsDirect.com will, at its option, replace the defective product or refund the purchase price to the extent of the defective product’s replacement cost. The foregoing is the exclusive remedy and OutdoorRoomsDirect.com disclaims all other warranties, including any implied warranty of merchantability or fitness for a particular purpose. In addition, OutdoorRoomsDirect.com will not be responsible for consequential damages in excess of the purchase price of the product on which such liability is based.
Replacement Parts: Replacement parts are available for most units. Occasionally, parts may arrive damaged due to mishandling during shipping. If you are in need of a replacement part, please contact OutdoorRoomsDirect.com at 1-800-428-1637 with the fireplace model number and part number needed.
Returns: Please inspect all items immediately after receiving. We hope you will be completely happy with your purchase. If you find within 15 days of receipt of your product that you do not wish to keep it, you may return it unused by contacting OutdoorRoomsDirect.com at 1-800-428-1637. Shipping charges are not refundable unless the return is a result of our error. Return freight charges are the responsibility of the buyer. Items must be returned in their original packaging. All returns must be authorized. Product that has been used may not be returned. A 15% restocking fee will be assessed on returned merchandise to compensate for repackaging, warehousing and administrative labor. For specific questions relating to returns or warranty, please contact OutdoorRooomsDirect.com toll-free at 1-800-428-1637.
Warranty and Return Policy for Outdoor Art
There is a 2-year manufacturer's warranty on all outdoor art by West of the Winds Design. This is a guaranteed against fading, peeling and corrosion. Framework is guaranteed against breakage when installed with manufacturer's hanging system up to 50 mph winds.
There is a 10% restocking fee for any returns. Please contact OutdoorRoomsDirect.com for questions relating to returns or warranty.
Warranty and Return Policy for Outdoor Patio Covers
There is a 2-year manufacturer's warranty on all Outdoor Patio Covers by Budge Industries which covers defects in material and workmanship.
Any returns must be in the original packaging and resalable. Customers are responsible for all shipping charges to and from and a 10% restocking fee (no refund for shipping charges).
Any changes to the original order must be received 24 hours from the date of the original order.
Please contact OutdoorRoomsDirect.com for questions relating to returns or warranty.
Warranty and Return Policy for O-Grill's and O-Bag's
There is a 1-year manufacturer's warranty on the O-Grill's and O-Bag's which covers defects in material and workmanship. Normal wear and tear not covered.
Any returns must be in the original packaging and resalable. Customers are responsible for all shipping charges to and from and there is a 10% restocking fee (no refunds for shipping charges).
Any changes to the original order must be received 24 hours from the date of the original order.
Please contact OutdoorRoomsDirect.com for questions relating to returns or warranty.
Warranty and Return Policy for Artificial Christmas Trees, Wreaths and Greenery
Any returns on your Artificial Christmas Tree must be made within 2 weeks of receipt but no later than December 21. All returns are at the customer's expense and must be in good condition in the original box. There is a 10% restocking charge on all returns.
There is no warranty on the Artificial Christmas Trees, Wreaths or Greenery since we have no way to be sure how the products are stored when not in use.
Any changes to the original order must be received 24 hours from the date of the original order. Please contact OutdoorRoomsDirect.com for questions relating to returns or warranty.
Warranty and Return Policy for Hammocks
The Algoma Net Company’s products have a one year warranty to be free of defects in workmanship and materials for up to one year after the purchase date. Obvious exposure to weather conditions including rain, snow, and humidity are not covered under this warranty. Other damage not covered under the warranty includes mildew, damaged caused by normal wear, improper care during storage, improper maintenance, and improper installation.
Return Policy
The Algoma Net Company will repair or replace any Algoma product for a full year from the date of purchase for any defective items; however we cannot give refunds. If an item is found to be defective within one year of its purchase, Algoma will replace without charge upon the return of the product accompanied by a sales receipt.
For nondefective items the merchandise must be returned with 30 days of receipt and there will be a 20% restocking charge for returned merchandise.
Warranty and Return Policy for Outdoor Heaters
Outdoor Heaters by Well Traveled Living There is a 1 year limited warranty on all components purchased by the original owner against defects in materials and workmanship under normal use. This warranty does NOT cover normal wear and weathering, assembly and/or maintenance OR use in a commercial application. Failures and/or damage which result from accident, negligence, misuse, abuse, neglect, mishandling, alterations or modification, failure to maintain, improper assembly or maintenance service by unauthorized agency or use of unauthorized components or damage that is attributable to acts of God are NOT covered. At Well Traveled Living’s sole discretion, products under warranty will be repaired and/or replaced at no charge to the customer.
Purchaser assumes all risks in the assembly and operation of this unit.
Any returns must be sent via freight and in the original retail packaging and have prior approval from Outdoor Rooms Direct and have a return tracking number. There is a 15% restocking fee for all returns.
Any returns that were for items with free shipping will be reimbursed for the cost of the items no shipping costs.
Warranty and Return Policy for Darlee Furniture
There are no returns on Darlee Furniture. We will replace anything that is damaged. Warranty on the finish is for two years from the date of purchase and warranty on the frame is for ten years from the date of purchase. Please contact Outdoor Rooms Direct with any questions.
Warranty and Return Policy for Malin Outdoor Furniture
Returns
Returns are allowed within 14 days of original ship date. Customer will be credited for the total purchase price, upon receipt of the product, less a 20% re-stocking fee. Return shipping costs will be at the customer’s expense. Returns will be inspected prior to issuing credit. Items must be returned back in the original, unused condition. All parts must be included and functioning properly.
Shipping
Someone must be present upon delivery of products. Shipping company will not leave the product unless someone is present to sign for. Recipient must inspect all shipments thoroughly upon receipt. Note any damage on the delivery receipt and notify OutdoorRoomsDirect within 3 business days if anything is wrong with the order. DO NOT REFUSE the shipment. Refused shipments will result in additional charges. Keep all packaging and damaged goods until the claim is resolved.
Warranty:
Savannah Outdoor Classics (Malin) warrants all product lines for five years to the original purchaser, except as noted below, against defects in material and workmanship.
Warranty does not apply to freight or shipping damage, abuse (intentional or unintentional), acts of God, improper care, and commercial use. All warranty claims must be submitted in writing to OutdoorRoomsDirect within the specified warranty period. Claims require proof of original purchase via a copy of the invoice and proof of date of resale to the current owner. Savannah Outdoor Classics reserves the right to require pictures to substantiate the claim and may require physical inspection of the item. Savannah Outdoor Classics reserves the right to repair defective items or replace them with like or similar items.
Warranty and Return Policy for Wooden Furniture by Merry Products
Merry Products, Inc. are warranted for 1 year, under normal use, to be free from defects in materials and workmanship. Please contact onlinesales@outdoorroomsdirect.com immediately and we will try to replace the broken item for you.
Merry products, Inc. and/or Kensinger Enterprise, Inc. shall not be liable towards any purchaser or any third party purchaser for damages sustained, arising directly or indirectly out of any purchase beyone the price paid for the products.
| 
